Privacy Policy

APEC Co., Ltd. ("APEC") protects the personal information of visitors to its website (a-pec.co.kr) in accordance with the Personal Information Protection Act of Korea. The website has no membership or payment functions; personal information is collected only through the online inquiry form and the product chatbot.
1. Information we process and why a. Online inquiry — company name, e-mail address, inquiry content (and, if you enter them, contact name and phone number), to confirm and answer your inquiry and to send samples or technical data.
b. Product chatbot — conversation content; if you use "Send an inquiry for me", company name, contact name, e-mail and phone number. Used to answer questions and pass inquiries to our staff.
c. Automatically generated information — IP address, country, browser type and access time, to block spam and abuse and to run the service reliably.
We do not use this information for any other purpose and do not send advertising e-mail without separate consent. We do not collect information from children under 14.
2. Legal basis Information in the online inquiry and chatbot inquiry is processed as necessary to respond to the request you make (Article 15(1)4 of the Act); we show the items, purpose and retention period and ask for your confirmation (consent) before you send. Access information is processed as needed for operation and security.
3. Retention Online and chatbot inquiries: kept for 3 years after we answer, then destroyed.
Chatbot conversation logs: deleted automatically after 180 days; conversations filtered for abuse are deleted after 30 days.
Where another law requires retention, we keep the information for that period.
4. Destruction Information is destroyed without delay when the retention period ends or the purpose is achieved. Electronic files are deleted so they cannot be recovered; printed copies are shredded or incinerated.
5. Provision to third parties We do not provide your personal information to third parties, except where required by law (e.g. investigative authorities).
6. Outsourcing and transfer abroad We entrust the following work, during which personal information may be processed outside Korea:
· Recipient: Cloudflare, Inc. (USA, [email protected])
· Work: website hosting and delivery, temporary storage of online inquiries, anti-spam check (Turnstile), connection between the chatbot and our server
· Items: online inquiry content (company, e-mail, inquiry, etc.), chatbot conversations, access information (IP address, etc.)
· Countries, timing and method: the USA and other countries where Cloudflare data centers are located, transmitted over the network each time you use the service
· Retention: online inquiries are deleted as soon as they are moved to our server (usually within a few hours); access information follows Cloudflare's retention policy
· How to refuse: if you do not want your information transferred abroad, please contact us by phone (+82-31-495-8050) instead.
Chatbot answers are generated by an AI running on our own server; conversations are not sent to outside AI companies.
7. External content and cookies We do not use cookies for advertising or visitor statistics. The Google map on the "Location" page, the company video (YouTube) and web fonts (Google Fonts) are loaded from Google LLC servers, so Google may process access information or cookies. You can block cookies in your browser settings.
8. Your rights You may at any time request access to, correction or deletion of, or suspension of processing of your personal information by contacting us (section 11). We will act without delay. Requests may also be made through an agent.
9. Security measures We limit the staff who handle personal information, restrict access to our servers by account and permission, and encrypt transmission (HTTPS).
10. Automated decisions We make no fully automated decisions that affect your rights or obligations. The chatbot only gives product information; contract and trading terms are set by our staff.
11. Privacy contact For questions, complaints or remedies regarding personal information, please contact:
· APEC Co., Ltd. Privacy contact — Tel +82-31-495-8050 (weekdays 08:30-17:30 KST), online inquiry page (a-pec.co.kr/en/cs/contact/)
· 18, Manhae-ro 230beon-gil, Danwon-gu, Ansan-si, Gyeonggi-do, Korea
12. Remedies You may also contact the Personal Information Dispute Mediation Committee (+82-1833-6972, www.kopico.go.kr) or the Personal Information Infringement Report Center (118, privacy.kisa.or.kr).
13. Effective date This policy is effective from October 30, 2026. Any changes will be announced on the website. It replaces the previous policy (effective November 20, 2017).